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First time Color Clients

First time clients: We require a color consultation prior to booking any color services to assess the density and length of your hair. All first time color services require a valid credit card on file.

Cancellation Policy

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments are subject to the following terms:

  • You may cancel or modify your appointment without charge 24 hours in advance for a cutting service and 48 hours in advance for a color service.

  • Less than 24 or 48 hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).

  • If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).

  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

  • Clients who fail to call in advance or are considered a "No Show" will require a deposit for scheduling future appointments.

  • As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

  • To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time. 

  • Late arrivals (20 minutes past appointment time) will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

  • Applicable taxes will be retained and remitted.

Refund/ Redo Policy

In our pursuit of excellence we realize that we may not always meet your expectations. Please let us know immediately if you are not satisfied with any services we have provided. Redo's will only be honored if Salon Rene is contacted within 7 days of the original service. Once services are paid for we will not be able to offer refunds. 


Furthermore, we will prescribe you with a professional regimen to maintain the health & integrity of your hair. We cannot guarantee the results of services if the products are not purchased and used as directed. 

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